A Support Ticket is a formal request you submit to the SLMC so that the relevant
division can review and respond to your query. Unlike a phone call or walk-in visit, every ticket is
recorded, tracked, and kept on file — ensuring nothing is missed and you always have a reference.
Submit your
query
Fill in the short form and
describe your issue clearly. You will receive a unique reference number immediately.
Response within
2 working days
The responsible division will
review your ticket and respond within 2 working days. You will be notified by email.
Automatic
escalation
If your ticket is not responded to
within the deadline, it is automatically
escalated to senior management — your issue will never be ignored.
Frequently Asked Questions
Check if your question is already answered below.
Refund requests can be submitted online together with proof of payment and supporting information.
Refunds may be considered for duplicate payments, unsuccessful transactions, or payments made in error, subject to SLMC policies.
Refund processing times may vary depending on verification and financial processing procedures.
Applicants may be required to provide payment receipts, bank details, and identification documents.
Yes. Duplicate payments may be refunded after verification by SLMC.
Refund request status can be checked using the provided reference number through the support portal.
Didn't find your answer?
Submit a support ticket and our team will respond as soon as
possible.
We are no longer accepting phone calls. We have moved to a smarter, more efficient system that ensures your inquiry receives a prompt and timely response.
Submit a Support Ticket
Your concern is logged as a ticket and our team responds promptly. Track your request anytime with your reference number.
