A Support Ticket is a formal request you submit to the SLMC so that the relevant
division can review and respond to your query. Unlike a phone call or walk-in visit, every ticket is
recorded, tracked, and kept on file — ensuring nothing is missed and you always have a reference.
Submit your
query
Fill in the short form and
describe your issue clearly. You will receive a unique reference number immediately.
Response within
2 working days
The responsible division will
review your ticket and respond within 2 working days. You will be notified by email.
Automatic
escalation
If your ticket is not responded to
within the deadline, it is automatically
escalated to senior management — your issue will never be ignored.
Submit a Support Ticket
Describe your issue and our team will get back to you.
We are no longer accepting phone calls. We have moved to a smarter, more efficient system that ensures your inquiry receives a prompt and timely response.
Submit a Support Ticket
Your concern is logged as a ticket and our team responds promptly. Track your request anytime with your reference number.
