A Support Ticket is a formal request you submit to the SLMC so that the relevant
division can review and respond to your query. Unlike a phone call or walk-in visit, every ticket is
recorded, tracked, and kept on file — ensuring nothing is missed and you always have a reference.
Submit your
query
Fill in the short form and
describe your issue clearly. You will receive a unique reference number immediately.
Response within
2 working days
The responsible division will
review your ticket and respond within 2 working days. You will be notified by email.
Automatic
escalation
If your ticket is not responded to
within the deadline, it is automatically
escalated to senior management — your issue will never be ignored.
Frequently Asked Questions
Check if your question is already answered below.
Applications must be submitted through the SLMC portal together with the required supporting documents.
Applicants must provide educational certificates, identification documents, and any additional documents requested by SLMC.
Training and registration status can be viewed through the online portal using your account credentials.
Renewal or extension requests can be submitted online before the expiry date of the registration.
You may use the password recovery option available on the portal login page.
Yes. Required documents can be uploaded securely through the SLMC portal.
You should contact SLMC support with your application reference number to request amendments.
Training guidelines and related information are available under the relevant SLMC service sections.
Didn't find your answer?
Submit a support ticket and our team will respond as soon as
possible.
We are no longer accepting phone calls. We have moved to a smarter, more efficient system that ensures your inquiry receives a prompt and timely response.
Submit a Support Ticket
Your concern is logged as a ticket and our team responds promptly. Track your request anytime with your reference number.
